Privacy Policy for The Duplex Rental
Effective Date: January 2025

The Duplex Rental (“we,” “us,” or “our”) is operated by JoEllen Nordstrom. This Privacy Policy explains how we collect, use, and protect personal information provided through this website and our communications, including SMS text messages.

1) Information We Collect

When you use this website, contact us, or submit a rental inquiry (including through our website chat widget), we may collect:

Contact Information: name, phone number, email address

Inquiry Details: message content and rental-related details you submit

Technical Data (automatically collected): IP address, device type, browser type, pages visited, and approximate location (city/state)

2) How We Use Your Information

We use your information to:

Respond to your rental inquiry

Provide property availability and details

Coordinate and confirm showings/appointments

Send follow-up communications related to your inquiry

Maintain website security and improve site performance

3) SMS Text Messaging (Opt-In & Consent)

If you opt in through our website chat widget or other forms, you consent to receive transactional SMS messages related to your rental inquiry (e.g., availability, showing coordination, appointment confirmations, and follow-ups).

Message frequency may vary.

Message & data rates may apply.

Reply STOP to opt out, or HELP for help.

4) Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Information sharing to subcontractors in support services (e.g., customer service or communications providers) is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5) Cookies & Tracking Technologies

We may use cookies or similar technologies to operate the website, remember preferences, and understand traffic and usage (e.g., analytics). You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6) Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

7) Your Rights

You may request to access, update, or delete your information by contacting us.

8) Contact Us

The Duplex Rental
17 W Winter Park St, Orlando, FL
Phone: (321) 332-7838
Email: [email protected]

9) Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.